Privacy Policy
Effective October 25, 2026
Tech Solutions Repair Service, Inc. ("we", "us") repairs home appliances in Moorpark, California and nearby areas. This policy explains what information we collect when you contact us and how we use it.
Information we collect
- Details you give us in a repair request on this website: name, phone number, email address, city or ZIP code, appliance type, brand, model, a description of the problem and any photos you attach.
- Details you give us by phone. Calls to (805) 334-8375, and follow-up calls we make about your request, may be answered or placed by an automated assistant powered by artificial intelligence. It converts the conversation to text to understand your request and saves the details you give (such as your name, phone number, service address, appliance and problem), together with the phone number you call from. You hear a notice at the start of the call that it may be recorded; recordings and transcripts are used to handle your request and to improve our service.
- Text messages you send to us and our replies.
- For customers we serve: service address, appliance details, the work performed, estimates, invoices, payments and signatures on those documents.
- Basic technical data our web server logs automatically, such as IP address and browser type, used to keep the site working and secure.
How we use it
We use your information only to respond to your request and provide service: to call or text you about your request, schedule and confirm appointments, send arrival and service updates, prepare estimates and invoices, honor warranties, and keep the business records required by law. We do not use it for advertising and we do not sell it.
Text messages (SMS)
If you give us your mobile number in a repair request, by calling us, or by texting us, you agree that we may text you about that request, such as a confirmation, appointment scheduling and technician arrival updates. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts and HELP for help. See our Terms for the full SMS terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages.
Who we share it with
We share information only with service providers that help us run the business, and only as needed for that purpose: our website hosting provider, our email provider, Twilio (phone calls, call recordings and text messages), Anthropic (the AI model that powers our phone assistant; it processes the call transcript to respond and does not use it for advertising), and payment processors when you pay. We may also disclose information when required by law. We do not sell or rent personal information.
How long we keep it
Call recordings are stored with Twilio and kept only as long as needed to handle your request, honor warranties and improve our service. We keep repair requests and customer records for as long as needed to provide service, honor warranties and meet tax and licensing record-keeping requirements. Requests that do not lead to a job may be deleted earlier.
Security
Our website uses encrypted connections (HTTPS), and access to customer records is limited to our staff and protected by two-factor sign-in.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you, except records we must keep by law. Reply STOP to any text to stop messages.
Contact us
Tech Solutions Repair Service, Inc., Moorpark, CA
Phone: (805) 334-8375
Email: service@tsrepairservice.com
We may update this policy; the effective date above shows the latest version.